Our company was established in 1984, 2014 marks our 30th anniversary!
We provide the highest level of services to our customers, whether long term or new, domestic or commercial! And due to lessons learned, continuous training and experiences of the last 30 years we pride ourselves on our professionalism and have developed a strong relationship with our repeat business client base.
We now employ 17 fully trained site engineers and have an ongoing training scheme which enables us to employ at least one apprentice a year and they are further backed up by 5 office/admin staff.
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EMS. COMPLAINTS POLICY:
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.
To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01386 41235, or write to us at: Evesham Mechanical Services Ltd, Unit 22 Briar Close Business Park, Evesham WR11 4JT. Or Email us at : email@example.com
We aim to respond with 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Our Company guarantees are not insurance backed.
Where we cannot resolve any complaints using our own complaints procedure, as a Which ? Trusted Trader we have a range of support services available to us and our customers. One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves.
This is a free service for the customer, offered by Dispute Resolution Ombudsman, an approved government scheme. Further information about the Ombudsman can be found at http://www.disputeresolutionombudsman.org/whichtrustedtraders/ or by telephoning them on 0333 241 3209.